Common Issues & Solutions

Below is a list of common issues and potential issues you may encounter with your EverbriteCONNECT console or the portal. For additional support, see Additional Help.

Common Issues

Issue: Console does not power on or continually reboots while powering on.

Solutions

  • If operating on battery power: Connect console power adapter and do not attempt to use on battery power for a minimum of 30 minutes. NOTE: The console must have a minimum of 20% battery charge remaining to boot. This protects the device from potential damage

  • If console is plugged in: Verify console power adapter is securely attached to console power input and power outlet.

Issue: Sign prices aren’t updating.

Solutions

  • Verify the pricing set in Location Pricing is the desired value.

  • Verify the Console Radio and Sign Radio health badges (Radio) are showing green. Low radio signal represented by a yellow or red health badge may result in slow or intermittent ability to update pricing * If the Radio Health Badge is showing Red or Green, ensure the console’s antenna is securely connected and the console has line of sight to the sign(s) not updating.

Issue: I cannot log into my console or the EverbriteCONNECT website/mobile apps.

Solutions

  • Verify your account credentials are correct. Passwords are case-sensitive. If you have forgotten your password, use reset password link

  • When your account is first created, you must set your initial password by clicking the link in the account creation email. * You must log in to EverbriteCONNECT on a computer or mobile device to accept terms & conditions before credentials are active on your console

  • If you do not have an account, contact your account administrator for assistance.